General
Getting Started
- How do I register for the TechSoup New Zealand program?
- Will my organisation qualify for the TechSoup New Zealand Programme?
- Are public libraries eligible to receive products?
- My organisation does not have Income Tax Exempt status, but our financial sponsor does. Am I eligible for participation?
- Why do I have to register my organisation to obtain products?
- How can I check if my organisation is registered?
Account Settings
- How do I change my details?
- Recover your account
- Can I add additional users to my TechSoup New Zealand account?
- Can login details be sent to non-registered contact people?
- I am not receiving emails from TechSoup New Zealand. Is there something I can do?
- My organisation is qualified for TechSoup New Zealand but I can't order a particular product?
Ordering, delivery & payments
- Payment processing fees
- Why do you charge administration fees?
- Can I order products for personal use?
- Are the administration fees listed on your website inclusive of GST?
- The product I would like to request is listed as "out of stock". When will it be back in stock?
- Can I find out what my organisation has already ordered?